Torus complaints policy





MEMORIES of a beloved mum have been destroyed by contractors.









Well hello


Woman’s belongings unknowingly incinerated by contractors

— gght critic (@Gghtcritics) February 16, 2019


Torus Rocks 2

— gght critic (@Gghtcritics) February 8, 2019

Torus promises to Customers 10yrs ago!






— gght critic (@Gghtcritics) February 7, 2019

Real Voices 💚@Real_Voices_

I doubt you’ll ever see a charity, during times of austerity and increasing levels of poverty, provide such an extravagant and wasteful display of a rock-star like celebration of themselves.
I’m flabberghasted at their arrogance.


All set for a well-deserved thanks to staff for the Torus transformation over 3 years, integrating systems and services across St Helens and Warrington #TorusRocks #employeerecognition #TeamTorus

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Park Suite Hardock Park Racecourse Torus Rocks Friday, 1st February 2019
Thank you for making Torus Rocks a fantastic night to remember.

Whether you came as rock stars or festival goers, you were all amazing and got into the spirit of the rock festival. There were air guitar moves aplenty and who knew we had such talented singers ready to rock on and off the stage? Take a bow #TeamTorus. You were totally awesome and deserved the night!

By now you’ve hung up your wigs, stashed away your platforms and given away the party inflatable guitars that you were holding on so dearly to all night. And if you’re suffering from post-party blues, you’re probably still secretly strumming away at home!

Well suffer no more as we have plenty of great memories to share with you. Your red-carpet and event photos are just in hot off the press so click on the tabs at the top of this page and check out how fabulous you all look.

Well Hello Torus

Bamboo Lettings

transfer of stock TO BAMBOO

pt ogorman made this Freedom of Information request to Wirral Metropolitan Borough Council

The request was partially successful.

Dear Wirral Metropolitan Borough Council,
could you tell me and are action group when permission was given to start bamboo housing and when they were given the right to use council houses or as you call them social houses when there is a waiting list of over 14000 for 3bed houses –the covent was that magenta should ask the residents by ballot for all major changes have not recived any about this —if they have broken law step in right away please as you know it is labour party policy to build council houses

Yours faithfully, patrick terence ogorman

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

2 Attachments

Dear Mr O’Gorman

Thank you for your recent enquiry in which you asked:

” could you tell me and our action group when permission was given to
start bamboo housing and when they were given the right to use council
houses or as you call them social houses when there is a waiting list of
over 14000 for 3bed houses –the covent was that magenta should ask the
residents by ballot for all major  changes  have not received any about
this —if they have broken law step in right away please as you know it
is labour party policy to build council houses.”

For clarity, in terms of the housing register, I can advise you that as of
31st March 2018 there were a total of 8,939  households registered with
Property Pool Plus (Wirral Choice Based Lettings database). Of those 8,939
households 2,163 (24%) have been assessed as in housing need.  242 of
those households registered with an assessed housing need are in need of a
three bedroom home.

In terms of the covenants in place at the time of stock transfer to Wirral
Partnership Homes (trading as Magenta Living), I have attached for your
information / consideration,  a document which provides the comprehensive
detail of all covenants placed on the properties included at the time of
stock transfer, so that you can understand what these where. There are no
covenants that restrict the letting of properties for private rent in this
agreement which was agreed over 13 years ago.

Again for clarity, Bamboo Lettings is an organisation set up by Wirral
based Magenta Living and Torus, not Wirral Council. Bamboo Lettings is
taking a range of homes owned by both Magenta and Torus and marketing
these for private rent.

I have also included for your information the web link to Bamboo Lettings:
[1] This web link has the contact details
for Bamboo Lettings where you can raise any specific queries or questions
you may have directly with them.

We trust this information is of interest to you.

Yours sincerely

Lynette Paterson

Senior Information Management Officer

Business Services – Digital

Treasury Building

Argyle Street
CH41 1AH

[2]Tel: 0151 691 8201

[3][Wirral Borough Council request email]

[4]LGC Awards15_Winner_MIP


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#HousingFirst UK@HousingFirstUK Dec 20 Well said Zara, seem to have removed their original post so we have posted again below. Basically is a disgrace to the party

Tony the IT guy


We are Torus

Torus housing

Action group


Apply for a home

Types of tenancy
Standard of your home
Buying your home
Apply for a home

Housing associations offer similar types of housing as local councils – often to people on a low income or who need extra support.

You can apply:

directly to a housing association
often through your local council
You can apply to more than one housing association at a time.

Waiting list
Once you apply, you’ll be put on a waiting list.

Housing associations normally offer housing to people most suited to that particular property. You may have to wait a long time for a suitable property to become available.

Housing associations are also known as Registered Social Landlords or Private Registered Providers of Social Housing.

Types of tenancy

Your rights and responsibilities depend on the type of tenancy you have.

Your tenancy agreement is a legal document that tells you all the rules about living in your property.
Starter tenancy
New housing association tenants may be offered a starter tenancy. These usually last 12 months and are like a ‘trial’ period.

You become an assured or fixed term tenant after 12 months, unless your housing association has either:

started action to evict you
extended your starter tenancy
Assured and fixed-term tenancies
At the end of your starter tenancy you’ll be offered either:

an assured tenancy – meaning you can normally live in your property for the rest of your life
a fixed-term tenancy – usually lasting for at least 5 years (your landlord will decide whether it’s renewed)
You rights may include:

buying your home
having your home repaired
swapping your home with another council or housing association tenant
Ending your tenancy
Your tenancy can be ended if:

you give the housing association 4 weeks’ notice in writing
the housing association evicts you
you transfer your tenancy to someone else or swap homes
the housing association needs to move you (eg to redevelop your property) – it should offer you a new property

social housing
Improve where you live by making sure your landlord provides what you need.

Man fitting a lock to a door
What is it?
If you’re a social housing tenant, you have the power to make sure your landlord provides the services, support and advice you need.

This means that you can take a bigger role in your community by looking at your landlord’s performance and negotiating improvements. You’ll be able to help resolve local complaints, run a maintenance service, or even take on the management of local housing services.

How can I get involved?
You can play a bigger role in your community by:

getting training and support to challenge your landlord
setting up a tenant panel where you live
helping to shape services
managing a housing service or repairs budget
exercising your ‘Right to Manage’, which lets council tenants take over management of local housing services
This is all part of the Tenant Empowerment Programme. You can also follow the programme on Twitter.

Standard of your home

Your landlord has to make sure that your home meets certain standards. It must be:

safe and free from ‘category 1 hazards’ – these are things that can cause death or pose a serious danger to your health (eg by causing lung cancer, 80% burn injuries, loss of limbs, poisoning)
in a reasonable state of repair
equipped with reasonably modern facilities
warm enough
If you have concerns about the standard of your home you can make a complaint.

As a social housing tenant you can help run a maintenance service

Many critics have argued that housing associations have drifted so far away from their philanthropic roots.

Gov Housing associations